Built by someone who gets MSPs.
I’ve spent the last fifteen years in MSP operations, from the technician side to service delivery and the day-to-day work of keeping clients happy.
InsideLoop is the tool I wish we had the whole time.
Connect on LinkedIn ↗Why I built this
Most CSAT tools weren’t built for MSPs. They collect a score, maybe a comment, and stop there.
But after years of reading ticket surveys, I realized the real value is in everything hiding inside that feedback.
A technician who consistently gets great comments. A frustrated client who needs attention. A recurring issue nobody has connected yet. An opportunity worth following up on.
That’s why I built InsideLoop. It turns ticket feedback into something your team can actually use, without adding another complicated process to manage.
Your data stays yours
I still work in MSP operations every day, so I understand how sensitive client and ticket data can be.
InsideLoop only uses the data needed to provide the service. We don’t sell your data, use it to train AI models, or share it with other customers or competitors — a commitment written into our Terms of Service, Section 7. For how your data is stored, isolated, and protected, see our Security page.